In these Booking Conditions the following definitions apply:
Booking means a booking for a Property.
Booking Conditions means these booking conditions.
Booking Form means the booking form supplied on the Website.
Contract means the contract between You and Abbey Real Estate for the Selected Property.
Property means any of the properties advertised on the Website.
Rental Fee means the total fee for the Selected Property as set out on the Website or as otherwise agreed in writing but excluding any charges for additional services provided.
Rental Period means the period of time for which You wish to rent the Selected Property as stated in the Booking Form or other written confirmation of the Booking from You.
Selected Property means the Property specified by you in a Booking.
Us we or Abbey Real Estate means Abbey Real Estate Cambridgeshire Ltd a company registered in England and Wales with company number 3138929 whose registered office is at Nene Lodge, Funthams Lane, Whittlesey, Peterborough, PE7 2PB.
Website means Abbey Real Estate website at
You means the person who makes a Booking.

The Contract

1.1 The Contract for renting the Selected Property is between you and Abbey Real Estate and it incorporates and is subject to these Booking Conditions.

1.2 By making a Booking you are deemed to have made an offer to enter into a contract with Abbey Real Estate for the letting of the Selected Property in accordance with the Booking Conditions. When you submit a booking via our online booking system you will receive an automatically generated booking summary by email to the email address you provided on the enquiry form.
1.3 The Booking will be deemed accepted and the Contract referable to the Booking will come into effect and be legally binding when we issue a confirmation form in accordance with condition 2.4


2.1 You may make a Booking by either:
• Booking online at ; or
• Sending an email giving details of your Booking requirements to Abbey Real Estate at
2.2 If, when making your Booking, the start date of your proposed Rental Period is more than 8 weeks away you will need to pay to Abbey Real Estate (i) a non-refundable deposit equal to one third of the Rental Fee at the time of Booking and (ii) the balance of the Rental Fee 6 weeks prior to the start of the Rental Period. Please note that if such balance is not paid in full by the due date, we reserve the right to cancel your Booking at any time and retain the deposit.
2.3 If your Booking is made 8 weeks or less before the start of the Rental Period, the entire Rental Fee will be payable at the time of your Booking.
2.4 We will issue a Booking confirmation to you once you have either made a booking via the office or you have successfully completed our online booking form and in all cases all money due at the time of Booking has been received in cleared funds. Please check the confirmation form carefully and notify us straight away in case of any discrepancy or mistake.

Methods of payment

3.1 We accept payment by cheque, bank transfer, credit card or debit card. Please make all cheque payments payable to ‘Abbey Real Estate Cambridgeshire Ltd’.
3.2 Please also note however that for Bookings made less than 3 weeks before the start of the Rental Period we are unable to accept cheques and we will require that payment is made in cleared funds (i.e. by bank transfer, credit card or debit card).

Cancellations and booking alterations

4.1 If you cancel the accepted confirmed Booking for any reason, you must notify us in writing at the address stated in these Booking Conditions.
4.2 A cancellation charge is payable depending on the number of days (or part thereof) before the Rental Period start date that the notice of cancellation is received by Abbey Real Estate. The amount payable is set out below, where number of days refers to the number of days’ notice given at cancellation prior to Rental Period start date, and the Cost refers to the percentage of the rental cost of the Selected Property:

No. of days prior to the start of the Rental Period booked The Cost you will incur to cancel your confirmed Booking
1 – 28 days 100% of the rental value
29 – 56 days 50% of the rental value
57 days or more Full deposit of the rental value

4.3 Please note that If, following a cancellation, the Selected Property is re-let for the Rental Period in question then you will receive a refund of the Rental Fee LESS (i) the non-refundable deposit and (ii) all amounts already received by you in accordance with condition 4.2.
4.4 Rarely for reasons beyond our control we have to cancel or alter arrangements made in relation to a Selected Property. In this unlikely event we will contact you as soon as possible and endeavour to find alternative accommodation, or to offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a refund of monies paid.
4.5 If you do agree to take an alternative Property, we will send you a confirmation form setting out details of the new Property, Rental Fee and Rental Period and you will be deemed to have entered into a new contract in relation to the Property (deemed to be the Selected Property), such contract to have incorporated these Booking Conditions and you shall be liable to make payments in accordance with these Booking Conditions.

Rental Period

The Rental Period commences, unless otherwise notified, at 4.00 pm on the day of arrival and terminates at 10.00 am on the day of departure.

Use of selected property

6.1 You agree that the number of people staying in the Selected Property will not exceed the number stipulated in the Booking Form.
6.2 You agree that the Selected Property will be used for personal and domestic purposes only and not for any commercial purposes.
6.3 You agree that the Selected Property will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the Selected Property.
6.4 You and your guests will comply with all regulations relating to the Selected Property or the site within which the Selected Property is situated, which will be communicated to you upon/prior to your arrival at the Selected Property.
6.5 Smoking of tobacco in any form or E-cigarettes is not permitted within any Property offered by Abbey Real Estate.

Care of selected property

7.1 You agree to keep the Selected Property and its contents in the same condition and repair as found on your arrival at the Selected Property and shall procure that your guests shall also take all such necessary care of the Selected Property and its contents.
7.2 For all properties a security deposit is required at the time of final payment. This amount will be specified in the Booking Confirmation. The security deposit will be refunded at the end of the Rental Period (less any reasonable costs for additional cleaning, breakages, damage etc. if applicable). Where the cost of making good any loss or damage to the Selected Property and/or its contents caused through act or omission of you, any of your guests or accompanying animals exceeds this amount, you agree to pay to Abbey Real Estate, upon written demand, any reasonable costs incurred in making good any such loss or damage above the predetermined amount.
7.3 You shall abide by all instructions with regard to the use of the Selected Property and its fixtures and fittings as notified to you by Abbey Real Estate from time to time.
7.4 You must ensure that the Selected Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals which you have been permitted to bring to the Selected Property). Abbey Real Estate may charge you for the reasonable costs of any additional cleaning if this is reasonably considered necessary.


8.1 A maximum of 2 dogs are welcome per property and there is a charge of £50 per dog per stay to cover the cost of housekeeping. A charge of £50.00 per dog per stay will be deducted from the security deposit for any dogs staying at the Property where we have not been previously advised. For details please contact Abbey Real Estate or visit our web site No pets other than dogs are permitted.
8.2 Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all our Properties at no extra cost.
8.3 You must ensure that dogs are properly controlled and supervised at all times, are not left unattended at the Selected Property and are not permitted in any of the bedrooms (including those on the ground floor) or on any of the furniture.
8.4 Guests with allergies should be aware that the we cannot guarantee that there have been no dogs at the Selected Property, nor do we accept any liability for any suffering which may occur as a result of such pets having been present.

Right of entry

Abbey Real Estate (including their representatives and workmen) shall have the right of entry to the Selected Property at all reasonable times, except in an emergency where immediate access may be required, for the purposes of inspection or to carry out any necessary repairs or maintenance.

Right to refuse bookings and to terminate contract

10.1 Abbey Real Estate reserve the right to refuse Bookings from:
a) groups of people under the age of 21; and/or
b) hen or stag parties,
and you must inform Abbey Real Estate at the time of Booking if your party is a group of people under the age of 21 and/or a hen or stag party.
10.2 Abbey Real Estate reserves the right to terminate a Contract (without prejudice to any of its other rights and remedies) and ask you and your guests to leave the Selected Property immediately if it is deemed necessary by Abbey Real Estate as a result of your behaviour or that of your guests or any other breach of these Booking Conditions.
10.3 In the event that your Contract is terminated in accordance in accordance with condition 10.2, there will be no refund of the Rental Fees in respect of the shortened Rental Period.


11.1 Should there be any cause for complaint during your stay in the Selected Property, you should notify Abbey Real Estate of the complaint immediately and during your stay. Abbey Real Estate will use its reasonable endeavours to resolve any complaints.
11.2 There will be the contact numbers at the Property for Abbey Real Estate/Guest Manager who you can contact in the event that you have a problem with the Property.


12.1 Please note, we are not responsible for any loss and damage you suffer which (i) is not foreseeable; or (ii) relates to any business. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
12.3 Subject as stated in condition 12.2, our aggregate liability to you for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding three times the total amount of the Rental Fee received from you.

Force Majeure

Abbey Real Estate shall not be liable for any delay or non-performance of their obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control. Abbey Real Estate shall as soon as reasonably practicable upon it becoming aware of the same notify you.

Data Protection

We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our Website.


15.1 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
15.2 You shall not, without our prior written consent, assign or transfer, or deal in any other manner with all or any of your rights or obligations under this Contract.
15.3 A person who is not a party to this Contract shall not have any rights under or in connection with it.
15.4 The Contract shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.